Powerful Phrases for Dealing With Difficult People

Powerful Phrases for Dealing With Difficult People

Over 325 Ready-to-use Words and Phrases for Working With Challenging Personalities

Book - 2014
Average Rating:
Rate this:
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.
Publisher: New York ; Toronto : AMACOM, c2014
ISBN: 9780814432983
Branch Call Number: 650.13014 Eve
Characteristics: ix, 225 p


From the critics

Community Activity


Add a Comment

Sep 17, 2017

This is a good book for learning how to deal with everything from the office gossip to the unethical boss. I definitely recommend it.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number


Subject Headings


Find it at WPL

To Top